I would like to say "Thank You" what a pleasure it has been purchasing a new
piano through you. We came to the shop last Saturday and was met by John who
was absolutely brilliant, he gave us all the advice we needed from technical,
price,look and made us feel very welcome.
John let Emma play as many pianos as she needed, not once did he put any
pressure on us to make a decision.
When we agreed on one, John said he would deliver it that week. When John rang
on Monday and said it would be Wednesday that week I was shocked as you
normally have to wait weeks for anything to be delivered.
Emma loves her new piano and the difference is amazing in the quality of the
sound.
I will certainly recommend you and once again a big thank you for such a lovely
friendly service which is very rare to find these days.
regards
Mrs & I Larne
Sent: 09 April 2008 17:09
Subject: Receipt of Moutrie Grand Piano
For the attention of Harry Zammit,
Dear Harry,
Thank you for delivering our Moutrie grand piano to our new church in Bury today,
April 9th 2008.
I would like to express our thanks for fulfilling every detail that you promised on time
and in full.
The Moutrie grand appears to be excellent value for money, compared to other
makes of grand pianos, which cost considerably more.
I have now played the piano in the venue and it sounds excellent and certainly filled
the space with sound, even the workmen outside the church came in to listen. We
are now looking forward to using the Moutrie piano as the main instrument in our
new church as from next Sunday.
I will certainly have no hesitation in recommending your company and its good
service to other interested parties in the future.
Best Regards
G. Barry Sugden
Musical Director
Sent: 20 December 2007 15:12
Subject: enquiring about piano
Just a note to say thanks for delivering the piano to Braggington yesterday. My wife
loves it and I have earned enough brownie points to see
me through to the Spring.
You have been easy to do business with.
Kind Regards,
Don Lindsay
Manager Service Marketing
XPart – A Division of Caterpillar Logistics Services UK Limited
Sent: 09 November 2007 09:03
Subject: Re Piano Purchase
Harry
We are writing to say how happy we are with the new Moutrie Grand Piano with
Piano Plus its easy to use and sounds fantastic. Can,t wait to buy some more titles
to play.
Thanks for the excellent service you should be proud of your business.
Good luck for the future.
Kind regards
Keith & Denise Martin
Date: Sun, 28 Oct 2007 21:55:20 +0000
Harry,
Many thanks for your prompt attention vis Aaron on Wednesday. Everything seems
sorted now and I am delighted with both the piano and the service which you have
delivered. The piano has attracted a great deal of interest here and has had many
compliments from a variety of musicians both amateur and professional. The
delivery of the piano was incredibly smooth and professional; your delivery men
encountered several steps and a rather taxing front door with the minimum of fuss. I
can't believe how seamless and easy the whole process has been - thank you very
much indeed.
Kind regards,
Heather Foxton
Subject: Our New Moutrie 186
Date: Sun, 28 Oct 2007 19:02:27 +0000
Dear Harry,
Just a word to say many thanks to all at Music Box for the attention
we have received during the purchase of our new Moutrie 186 grand. Despite it's
journey down to Hertfordshire, it has stayed very well in tune since it arrived just over
a month ago. I have tweaked a few unisons here and there, but even to my critical
ear, it won't need to be fully tuned for a while yet. That says quite a lot for the build
quality I think.
These really are such good pianos, and for the money, they are
unbelievable. I'm recommending them to all my tuning customers whenever I get the
chance!
Big thanks also to the transport team, and to Arron, your technician,
who did a very thorough job a few days ago in making a few final adjustments to the
action. it now plays wonderfully.
I really believe that the 186 comes seriously close to the Yamaha C3
in playability and sound quality, despite the huge difference in price.
In fact I think the bass is clearer than the C3. And combine that with the warmth of
the mid and upper parts of the keyboard, which really brighten up with increased
velocity, and overall you have an excellent piano.
If you have any potential Moutrie buyers down our way, they would be
most welcome to come and try ours first!
Many thanks again Harry.
Best Wishes
Duncan Grosser
Sent: 26 September 2007 14:43
Subject: RE: enquiring about piano
Dear Harry,
Following delivery of my Moutrie 186 from Manchester to the South Coast it has
now been fine tuned and regulated by my piano tuner (who numbers one of the
world's leading concert, broadcasting and recording pianists amongst his many
clients) and my piano now plays and sounds absolutely superb. You have received
an emailed report from the tuner that concludes that "taking into account size,
quality and price the Moutrie is as good a buy as you are going to get!" I couldn't
agree more.
Furthermore I would just like to pay tribute to the excellent and efficient service that
you provide. My initial contact was in regard to another brand of instrument that
brought forth your remark "What do you want to buy one of those for when I can
supply a much better grand piano for less money. What is more I will transport one
to your house in Dorset for a fourteen day trial - at no cost to yourself - and if you
don't like it I'll arrange to collect it, again without any cost to you.
This was an offer I could not refuse from a man who was prepared to put his money
where his mouth is!
The piano duly arrived at the appointed hour on the day scheduled and was
installed in the house with quiet confidence , skill and expertise by your two vehicle
drivers.
Initial playing next day indicated that the piano had gone out of tune slightly during
transit and I also found the touch rather heavy for my personal liking. A brief
telephone call to you brought immediate agreement for me to contact a local tuner
to correct the situation - at your expense.
Harry - I couldn't be more pleased or delighted.
Regards,
Doug Parris.
October 4th 2007.
Dear Harry,
My wife and I want you to know how satisfied we are with our new Yamaha PX124
which arrived last Thursday. It will serve as a very useful partner to our fine Yamaha
C Grand which is also relatively new in that it was purchased only two years ago.
Your delivery men arrived promptly at 6-30pm as they had informed us earlier in the
day. Personally I feel they have must felt totally exhausted having been on the road
from early in the morning, especially facing the long haul back to Manchester.
However, that did not come across in their dealings with us since they were most
friendly and helpful.
Today, our regular Tuner Mr T Twissell from Bath came and spent much of the day
tuning the two pianos with the result that they sound superb in duo work. It is our
plan to have the new piano retuned every three months for the first year since I know
just how long it takes for the strings/soundboard to settle down. A certain amount of
stretching is inevitable and it is my view that if a new instrument is well-cared for
tuning-wise during its first year, it pays dividends in the future.
Finally, I must say that my wife and I will have no hesitation in recommending you to
any of our pupils who may be looking for a new piano.
Yours sincerely
Peter Barnes
Sent: 09 July 2007 15:14
To: info?thepianoman.co.uk
Subject: Re: Piano for North Pier
Harry,
Thnaks again for all of your help with the Yamaha piano for the North Pier. Your team did a fabulous job in getting it in and out and the instrument itself was perfect for the show. I hope they showed you the show brochure and your credit in it.
please note that we have just moved, new address as below.
Thanks.
Best wishes,
Michael.
www.ThatsEntertainmentProductions.co.uk
Sent: 02 July 2007 19:56
To: info?thepianoman.co.uk
Subject: Thank You
Hi Harry,
Just a line to say thanks for a smooth, trouble free delivery and that we both love the new
piano and also to ask what the little red things are for. I'm sure that Jon told me but I
obviously have either forgotten or didn't take it on board.
Regards
Mr L
Sent: 17 April 2007 09:21
To: info?thepianoman.co.uk
Subject: new C3 to Sheffield
Dear, Harry,
hope you had a profitable easter! - we're very happy with our new C3 which is settling in well. You mentioned the name of someone near Sheffield who would come and give it its initial tuning - I think we'll be ready for that in the next 2 or 3 weeks, so could you give me his number?
also... I assume the quilted cover is on its way - we'll need that quite soon as well to protect the piano while we have some building work done
many thanks,
kindest regards,
Val Linnemann
Sent: 16 April 2007 11:20
To: 'info?thepianoman.co.uk'
Subject: Piano stool at Wimbledon High Junior School
Hello Harry,
My name is Kristen Callaway and I am now the Music Coordinator at Wimbledon High Junior School (taking over from Annie Lee).
We are thrilled with the new grand piano you supplied, but unfortunately there is a problem with the duet stool - it is shaky and unstable and looking underneath it, there seems to be a problem with some of the bolts attaching the seat and the legs. I am sorry I was not in contact sooner, but the school has been on an extended Easter break and things were extremely hectic in the run up to Easter.
We have not been using the stool at all since the problem was discovered, using our existing single seater.
What can be done to solve this problem?
I look forward to hearing form you.
Kristen Callaway
Sent: 20 March 2007 15:04
To: info?thepianoman.co.uk
Subject: Re: enquiring about piano
Harry,
If I could give your company 12 out of 10 for punctionality, care, politeness, efficiency
and overall excellence I would. Brilliant and such a pleasure to have had you provide the
piano moving service. To pot with numerical balance, I give you 12 out of 10!
I am most grateful and will have no hesitation in recommending you.
Carl
Sent: 19 March 2007 09:37
Subject: Thanks for speedy and courteus service
Dear Harry
I'm just writing to thank you and the team for an excellent and speedy service from all
concerned. My PX124NT is now very much at home and the new stool is great too. I
shall now have to start practicing again.
On the day of delivery, the van (with piano) arrived at my house before I did. Being a
courteous pair (John and Mr X), they didn't give me a hard time despite waiting an extra
20 minutes while I drove home along the windy roads of rural Perthshire. However, the
sun was of course shining (this is Scotland) and it was a lovely afternoon to have a wee
wait. Suffice to say, the weather's getting its own back and it's now bucketing down in
snow.
I shall leap at the chance to recommend you to anyone who is after a new piano.
Many thanks again,
Alison
Sent:7 March 2007 15:04
To: info?thepianoman.co.uk
Subject: Re: enquiring about piano
Thank you very much for the Piano.: DC3M4 Disklavier
It is fantastic and I really enjoy it.
We now have concertos every night.
Thanks again,
Kind Regards,
Val
Sent: 03 February 2007 13:53
To: Harry
Subject: Yamaha Disklavier DU1A
Hello Harry,
Just like to say thanks for the excellent service and delivery speed received when
purchasing the Yamaha Disklavier DU1A. I am very happy with the instrument and would
highly recommend your services in the future.
Regards
Daren Horwood
Sent: 02 February 2007 10:59
To: Harry
Subject: Moutrie 186
Dear Harry,
The Moutrie 186 piano was delivered at about 7.30 this morning - the removal guys being
most efficient, despite having to wheel it halfway round the garden to get it into the
house!
My thanks go to you, and also to them, for my new toy - and you'll also be pleased to
know it's stayed almost completely in tune, so my tuner shouldn't have very much to do
when he comes on Monday.
I'm very pleased with my choice; the treble tone is nice and clear, and the bass
remarkably rich sounding compared to the Webers, Waldsteins and Reid -Sohns I tried
before coming to see you. I hadn't expected to not only get a stool, but also castor cups
and a frilly edged cover as well - there's even a cover for the stool !?
Please feel free to use any part of this email as a testimonial for your website, and also,
for the time we remain in UK, I am happy for anybody in the vicinity wanting to consider
one of these pianos, to come and have a look at mine if they wish.
I'm assuming you have presented our cheques - but just in case you haven't ( which I
think is somewhat unlikely !) - can I just say to please present/clear the Halifax one
before the 14th February, or it reverts to the usual high interest rate!
I'll keep in touch, and maybe you'll get some business - either from Tony Addy, my
tuner/technician if he's impressed ( I hope he will be..), or from fellow musicians or
pupils. I'll also in due time put some reviews of the Moutrie grands on various websites.
I hope your new shop front went in well yesterday
Anyway,
Thanks again,
Kind regards
Anne
Sent: 17 January 2007 14:16
To: info?thepianoman.co.uk
Subject: Bacup and Rawtenstall Grammar School - Yamaha C7
Dear Harry
I just thought I would drop you a quick line regarding the Yamaha C7 that you supplied in
December. Everyone at school and all associated with school are absolutely delighted
with the instrument. The tone is amazing and the sound fills the school hall. If you follow
this link you will see reference to the piano on our website
http://www.brgs.org.uk/news/2006-07/speechnight06/index.asp . Please feel free to use
the photograph as required in your own promotional literature.
We will continue to send any interested parents and parties your way when they enquire
about pianos through the music department. I am delighted to say that all 150 students
in Year 7 (11 year olds) have just been issued with a musical instrument each. This will
continue with other year groups in years to come. I expect large numbers of pianists to
emerge!
On a personal note – any news of the delivery date for my silent upright? If you could
give me an idea of when to expect it I’d be very grateful.
Thanks again for all your help and support.
Best wishes
Marc Morris
Sent: 25 October 2006 12:14
To: Harry
Subject: Re: yamaha piano
Harry
Our Yamaha U1 piano was safely delivered yesterday evening and we are delighted with
the instrument. It is truly magnificent and we are sure will give Jamie hours - I mean
years!! - of pleasure. What a fantastic deal and brilliant, fast and efficient service!
Rhona (aka one very satisfied customer!)
Sent: 15 October 2006 20:04
To: Harry
Subject: Re: enquiring about piano
Delivered to HOLLAND (Disklavier)
Hi,
I received the piano 2 days ago.
Super machine !
Only you forgot to include the free adjustable stool.
Thanks again,
Marco
Sent: 09 October 2006 10:59
To: 'The Piano Man'
Subject: RE: quotation
Hi Harry
The piano is amazing ? even better than I ever imagined.
I have been rather hopeless at organising a piano tuner ? could you let me have the
details again of the tuner that you recommended and that you so kindly offered to pay
for!
Emma
Sent: 25 September 2006 22:09
To: info@thepianoman.co.uk
Subject: Thank You...
My wife and I would just like to say thank you for your quick service, when we recently purchased a Yamaha Upright Piano from you, the service we received was second to none, even though we live in Scotland, and your company is in Manchester we thought we may have some
problems, but the purchase and delivery went extremely smooth.
We would have no hesitation in recommending you to anyone, a first class service.
We would also like to give a special thank you to the 2 delivery guys, they were really good, getting the piano into place, we thought, would be a nightmare, but they really were good, they were extra careful with the piano, and it had to go round some pretty tight turns, to get it in, but they took their time, and made sure, firstly the piano
was safe, and they were also extremely careful not to damage any of the furniture they had get past to get the piano into place....
Once again, many thanks.
Regards.
Tony & Deana Price
Lockerbie, Scotland.
Sent: 12 September 2006 19:14
To: harry?thepianoman.co.uk
Subject: For Harry - a testimonial.
Dear Harry,
My piano is wonderful! Everything you promised and more. It is the realisation of a 50
year old dream, so - thank you very much. You are a rare thing today - a 100% totally
honest man providing a superb service, and after-service. Having never before owned a
baby grand piano, I was completely dependent on you, and I would recommend you to
anyone without hesitation. Thank you again, for all your help, back-up, reassurance, and
for my magnificent Schumann piano.
Sincerely,
Dulcie Matthews,
Shap,
Cumbria.
Sent: 11 September 2006 08:24
To: info@thepianoman.co.uk
Subject: enquiring about piano
Harry,
Tried sending you this note yesterday but I don't think it went through.
Just a quick note to say thanks to you and your guys for the great service, from start to finish when I ordered my wife's piano.
You were true to your word; my wife was absolutely over the moon with the Baby Grand which was delivered on her birthday complete with large pink ribbon.
My friends couldn't believe how you managed to save the day. I had previously ordered a piano from another supplier who rang me to let me down four days before delivery.
I ordered from you on the Saturday and it was delivered the following Tuesday - just brilliant! What a pleasure to find that customer service is still available somewhere in the UK. If I ever hear of anyone who wants a piano ? I'll be sending them your way
Thanks
Keith Stanton
Director - Manufacturing
Aston Martin Lagonda Ltd.
Sent: 12 June 2006 22:25
To: Harry?thepianoman.co.uk
Subject: Yamaha u3 testimonial
Many thanks for a superb piano. I bought this piano untried and unseen, the price was so
good I decided after talking to the pianoman to buy the piano on trust. The piano is really
excellent to play, case condition looks as new and delivery from Manchester to Hexham
was quick, courteous and very efficient.
Many Thanks
Christine
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Hexham Northumberland
Sent: 11 March 2006 11:49
Subject: My new Yamaha U3S
Hello Harry,
I just wanted to drop you a line to thank you for the superb service I receieved when I
bought my new Yamaha U3S Upright Piano from you recently. I appreciated your
informal style - knowledgeable and informative, but giving no "sales pressure". Being able
to play three examples of the model I was looking for gave me a tremendous sense of
confidence. And your prices are as good if not better than any you'll find anywhere else in
the UK !
But that wasn't the end of it. You then said that you could piggyback my piano on a
delivery being made the following day ! Your delivery team are real pros. They unloaded
and installed the piano in twenty minutes, despite some difficult manoeuvres through my
hall and into my studio. Not one mark ! Their friendly professionalism was a real bonus -
they are great ambassadors for your business.
Please feel free to place this testimonial on your website.
Thanks again and best regards,
GL
Chesterfield
Hi Harry
Doug Davison , the local piano tuner has just let me know that he received a cheque for
the adjustments from you . Thanks very much for your assistance with this . I had
already paid his bill , but he said that he will repay me .
The whole package that you provided from the initial order , to shipping , and then after
sales has been second to none . I was worried at first about buying a new piano from the
mainland , but you made the whole thing easy and problem free .
My son plays everyday now , and he is delighted with his new piano .
Once again , many thanks for the service you provided . I will call in and have a coffee
with you the next time I am in the Manchester area .
Best Regards
John
Isle of Man
Sent: 06 December 2005 07:59
To: 'Harry'
Subject: Thanks
Hi Harry,
just wanted to drop you a wee line to say how delighted I am with my
new Yamaha baby grand. Jon and his mate took no time to install it after what was a long
and foggy trip over to Northern Ireland. Since then I've had as many vists from family
members as I had prior to my wedding day in June !! They too enjoyed listening and
playing to the new addition to the family, in fact I wouldn't be suprised if at least one of
them upgrades their up-right in the future.
Once again thanks for a highly efficient service.
Regards,
Angela Gormley-Mc-Glynn
Sent: 28 November 2005 16:59
Hi Harry
Just thourght i would drop you a line to say how refreshing it was to deal
with someone who did
exactly what they said they are going to do.
Also how polite and courteous you delivery men were, The whole experience was just
like buying from one of the major stores with the added benefit of saving money........
Regards
Mr & Mrs N (Bakewell Derbyshire)
Ps When do you think to stool will come ...?
and if you are posting it can you send it to Work
Sent: 03 October 2005 12:36
To: Harry
Subject: New Piano
Hi Harry,
Just a quick note to say how much we are enjoying our new piano at Worsley. It was
tuned last Friday and now sounds great. Thanks for all your assistance.
Can you tell me when the new duet stool will be delivered - just want to make sure
someone is at home.
Once again, many thanks.
Hope to hear from you soon.
Hugh Keachie
22 August 2005
Dear Sirs,
I recently bought a 5' Marshall & Rose grand piano from you.
The piano was excellent value for money, in fact by far at the best price I could find for an instrument of this quality, and was delivered by yourselves smoothly and very quickly.
I was really surprised at the quality of this instrument for this price, it is both cosmetically and mechanically superb and plays beautifully.
I would therefore have no reservation in recommending your company for quality, service and price, and you are welcome to quote me on these comments.
James P Battersby
Snr. Lecturer in Antiques & Design , University of Central Lancashire
From: Elizabeth
Sent: 01 September 2005
hello Harry,
The yamaha C3 has arrived ,and your boys did a brilliant job of installing it in the house,
even though we have got the plasterers in as well!. I have had a quick look at the piano
and it is superb. The cover is still on it at the moment (thanks for that), but it will be off as
soon as we lose the builders,and I will have a chance to play it properly then. I am thrilled
to bits,to say the least. Thank you so much for all your help and patience in my search,
you have been fantastic. I would not go to anyone else for my pianos in future,and will
recommend you to all my pupils.
Best Wishes to you and Debra, and thanks again,
Elizabeth , North Wales
From: Stuart Pearso
Sent: 19 August 2005
Hi Harry
Just thought we'd send a quick email to say thank you for your help and advice in the
process of buying our new baby grand piano. The whole process has been so easy and
the piano is now in place and sounds absolutely fantastic! I would have no hesitation in
recommending you to others.
With thanks
Jo and Stuart Pearson
PS Have you got any names of piano tuners in the Hitchin/Herts region?
Cheers
From: Rachel Lynch
Sent: 11 July 2005 09:40
To: Harry
Subject: Re: enquiring about Yamaha pianos
Hi Harry/Debra
Just to let you know my Piano arrived yesterday - I totally love it
!!!!!
The two lads that brought it were great and it was installed within minutes.. Id totally
recommend buying from you to anyone..
Thanks again for all your help.
Best Regards
Rachel.
Cork City
Dear Harry,
Just a short note to say that we are very pleased with our new Carl Reutner,
155 baby grand. It has a lovely finish outside and inside. The mahogany colour is
wonderful.
The action is all that you said it would be ; really even and neither too hard or too light.
I really appreciate the prompt service and care that you provided and every thing that
you promised you delivered , especially considering that we ordered the piano "sight
unseen".
The two lads who delivered the piano provided a very professional service which is very
rare
these days. As you know, I am a professional music teacher, and I would recommend your company to anyone wishing to purchase a piano.
kind regards,
Margaret van Tebberen ( A.Mus.A.)
Aberdeenshire.
Afternoon Harry
We are both delighted with the piano and the stool, which are already looking at home. Dennis and Brian were fantastic and very capable. What a stroke of luck about the van!
Still tipping down here - you will see on the pictures that the ?lads? got very wet but the piano stayed cosy and dry.
Only one thing where were our Music Box T-shirts, (Been there, done that&etc.)
Have a good holiday - hope they bite well (the fish that is).
Many thanks
Alec and Linda
Harry
Hope you had a good holiday and that you managed to equal or beat the 30-pounder!
Just to let you know that the S4 is settling in very nicely – we can't really imagine how the living room used to look without it. It really is a fantastic beast and is getting lots of use.
That and sharp humidity changes this close to the mountains mean that our tuner, Patrick Domene, will also be very happy. He came to do the first tune a couple of weeks ago and was absolutely knocked out by the S4 – don't think he'd ever played one before, although he has a C3 himself. I keep trying to persuade him to ask you for a quote to upgrade, although I'm not sure this would be a great idea for us as his fees would have to go up to pay for it
Hope you managed to find a good home for the Chappell.
Thanks again for a great piano and super service, as you can see we are already doing our best to get you some more sales! Best regards
Alec
Harry,
Just to let you know that our piano arrived last night as promised and was installed without any problems.
The purpose of this email is just to let you know how pleased we were with every aspect of the service. A quick delivery and installed in less than 5 minutes with the utmost precision and care. What else can I say,
Many thanks.
Regards,
Keith Sherratt (Hilderstone, Stone, Staffordshire)
